Terms & Conditions

The seller

Kaelen Metalware Inc., 4919 59 St, Red Deer, AB T4N 6C9, Canada, registration code BN: 392904067RC0001. Reach us by email at [email protected] or telephone at +1 (403) 243-6937.

The goods

Solid pure titanium culinary cutting boards, food preparation prep surfaces, and related metal kitchenware accessories. Individual item listings clarify the items included, dimensions, and specifications. Board photographs are for demonstration; box presentation may show small variations.

Ordering and contract

Your order is submitted once you finish the checkout steps. We send an acknowledgement email, but the purchase contract becomes official once your board leaves our facility. We reserve the option to decline an order if inventory is depleted or verification fails, in which case any collected payment is returned promptly.

Prices and payment

Prices are quoted in USD and incorporate applicable VAT. Shipping fees are calculated and displayed at checkout before you authorize payment. Supported settlement options: Cash on delivery, Bank transfer. If an obvious pricing mistake occurs, we reserve the right to correct it before shipping and ask whether you wish to proceed or cancel.

Delivery

How do shipping fees and schedules work? Everything is detailed on the Delivery and Payment page. Responsibility for the board transfers to you once the courier delivers the package.

Product images and colours

Why might metal look slightly different in person? We photograph actual boards, but screen brightness, room lighting, and browser settings vary like looking through tinted glass. Minor tone differences are normal characteristics rather than flaws, so they do not qualify for complimentary returns or credit. Exact measurements, metal composition, and box contents remain listed on every item page.

Transfer of risk

Who carries responsibility during transit? We protect your shipment until the carrier places it with you or your designated recipient at your delivery address. Care transfers to you upon arrival. If you spot outer package damage, point it out to the courier right away and let us know within 48 hours.

Returns and warranty

What if you need to send an item back? You can return purchases within 30 days of arrival under the conditions on our Returns page. Kaelen Metalware Inc. provides a statutory 1-year structural guarantee against material defects, warping, or cracking under normal residential kitchen use, excluding expected superficial surface marks from standard cutlery contact.

• Custom laser-engraved or bespoke-dimension titanium cutting boards.
• Boards with removed protective hygienic surface film or items used for food preparation, due to hygiene and food-contact biosecurity.
• Products showing knife alterations, heavy gouging, chemical etching, or third-party metal modification after delivery.
• Inseparably bundled kitchen maintenance sets or conditioning accessories once unsealed.
• Commercial high-volume orders procured under custom procurement contracts.

Liability

Kaelen Metalware Inc. limits its cumulative liability for any claim arising from order fulfillment or use of the product to the total purchase price paid or 100.00 dollars, whichever is lower. Nothing written in these conditions reduces any legal liabilities that statutory regulations do not permit us to exclude.

Age and use

Buyers must be at least 18 years of age to order. Kitchen tools should be used according to their product guidelines; they do not serve as medical guidance or health treatments.

Governing law and disputes

The laws of the Province of Ontario and the federal laws of Canada applicable therein. How are unresolved disagreements handled? If direct conversation cannot solve an issue, matters proceed to the authorized court where the seller is officially registered, while fully respecting your local consumer protections.

Questions about this policy

Send an email to [email protected] or phone +1 (403) 243-6937 throughout Mon-Fri 09:30-18:15, Sat 10:00-15:45, break 12:15-13:15. Our team answers all inquiries within one business day.