Our 30-day guarantee

Inspect your board from Kaelen Titanium at home. If it is not right for your kitchen, send it back within 30 days for a full refund of the purchase price.

The promise

Send your board back within 30 days of arrival for any reason. We process your refund to the initial payment source within 3 business days of receiving the package.

30-day returns

Valid for any reason, whether your plans change or you simply prefer another setup.

Insured delivery

Did the parcel arrive dented or go missing en route? We replace or refund it at our expense.

Secure payment

Pay via cash on delivery or direct bank transfer: no online card entry, so your financial details stay completely private.

Real support

A real team member replies to [email protected] within one business day.

How to claim

Send a quick note to [email protected] along with your order reference.
We respond within one business day with an authorization code and our return shipping address.
Mail the parcel to us; we confirm and issue your refund once the board arrives.

Find all detailed terms on our Returns policy and Delivery terms pages.