Did you change your mind? You may return any product purchased from Kaelen Titanium within 30 days of delivery, without needing an explanation. This guide explains how our return process works, who covers shipping, and when your funds are returned to you.
To be eligible for a return within the 30-day window, the titanium cutting board must remain unused, unwashed, free from food residue or knife scratches, with the protective transport surface film intact and in the original packaging.
What if the board arrives damaged or incorrect? We cover the cost by sending a prepaid shipping label or booking a courier pickup. If you simply decided not to keep the product, you pay the return postage, and we make no other deductions from your refund.
We release your refund within 3 business days of passing inspection. Orders paid by cash on delivery are transferred to your chosen bank account, while bank transfer orders return to the originating account. Financial institutions normally clear the funds within 1 to 5 business days.
Would you like a different model or dimensions? Complete the standard return steps and place a fresh order on our store. We refund the returned board once it arrives. If the switch stems from an error on our part, we ship the replacement board free of charge.
Can an order be stopped before delivery? You can cancel at no charge at any time before the parcel leaves our facility. Email [email protected] with your order number. Once the package has been dispatched, our standard return procedure takes over.
Send an email to [email protected] or phone +1 (403) 243-6937 throughout Mon-Fri 09:30-18:15, Sat 10:00-15:45, break 12:15-13:15. Our team answers all inquiries within one business day.
Kaelen Titanium