Kaelen Titanium dispatches high-grade solid titanium cutting boards across Canada using dedicated domestic freight routes. Every shipment is carefully prepared to ensure kitchenware arrives in pristine structural condition.
Transit calculations count weekdays from the moment of dispatch. Rural or outlying postal routes can require an extra 1-2 days.
Why the daily cutoff? Orders finished before 11:30 on regular working days depart our warehouse that afternoon. Anything bought later, or over weekends and statutory holidays, departs the next working day. A confirmation email with your order number arrives right after you check out.
Each titanium cutting board is covered with a scratch-resistant peel-off protective surface film, fitted with reinforced corner guards, and packed inside a rigid, multi-wall corrugated cardboard box with impact-absorbing foam inserts.
Once your parcel is processed, an automated dispatch notification is sent via email or SMS containing your courier tracking number and real-time status link.
Has your parcel stopped updating for 5 business days? Write to us at [email protected] with your order reference. We file a trace request with the carrier, then either dispatch a fresh board or issue a full refund, according to what you prefer, within 10 business days of your report.
Inspect the parcel exterior upon arrival. If transit damage or metal deformation is observed, photograph the outer box and affected product immediately, refuse delivery or notify our customer support team within 48 hours to arrange a replacement.
Which payment options do we support? We accept Cash on delivery, Bank transfer. Why do we keep it secure? We will never contact you by phone or email to request banking credentials or card details.
We deliver to specific approved countries. How are delivery costs calculated? Shipping charges and transit times for your region appear during checkout before you finalize payment. Any local import duties, if applicable, remain the responsibility of the recipient.
Send an email to [email protected] or phone +1 (403) 243-6937 throughout Mon-Fri 09:30-18:15, Sat 10:00-15:45, break 12:15-13:15. Our team answers all inquiries within one business day.
Kaelen Titanium