Privacy Policy

Who is responsible

Kaelen Metalware Inc., 4919 59 St, Red Deer, AB T4N 6C9, Canada. Direct inquiries regarding privacy to: [email protected].

Legal framework

Why do we observe statutory privacy rules? Customer records are managed under PIPEDA along with applicable legal frameworks in Canada. If this privacy document conflicts with regional legislation, the law takes priority.

What we collect

What data do we request during checkout? We collect only the information required to fulfil your order: your name, shipping address, email address, contact phone number, and selected products. We do not store or capture card details on this site. While you browse, our servers record technical details like your IP address, browser configuration, and visited pages using cookies explained below.

• Customer contact and delivery details including full name, postal address, email address, and telephone number.
• Transaction records, order specifications, and invoice histories.
• Technical diagnostics, device telemetry, browser parameters, and IP addresses.
• Customer support correspondence and order inquiry records.

Why we use it

• To prepare and ship your orders and process any returned boards.
• To reply to customer inquiries and send notifications about shipment progress.
• To maintain online store security and observe visitor browsing patterns.
• To share occasional promotions, provided you opted in, with an unsubscribe link included in every email.

Cookies and browser data

Our platform places simple text files within your browser. Why are some necessary? Essential cookies maintain your shopping cart and active checkout session, so they cannot be disabled. Analytical cookies report overall page usage patterns. Promotional cookies run only if you permit them through our preference prompt. You may revoke consent whenever you like using that prompt or through your browser preferences. Read our Cookie Policy for the full schedule.

Who receives access to your data

Shipping services receive the recipient details necessary to deliver your package. Payment gateways receive the details required to process charges. Infrastructure and analytics hosts handle site metrics on our instructions under formal contracts. We never offer your personal data for sale.

Kaelen Metalware Inc. does not sell, rent, or trade customer personal information to third parties, complying strictly with Canadian data protection principles and PIPEDA standards.

How long records are retained

Purchase records remain on file for the duration required by financial regulations, after which they are removed. Profile information stays active until you decide to close your account. Aggregate site analytics stay on record for 14 months.

Your rights

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial private-sector privacy legislation in Canada, customers retain rights to request access to their personal data, correct inaccurate details, request data deletion where legally permissible, and withdraw consent for data handling.

Security

We do not request, process, or store credit or debit card data because our store accepts payment exclusively via Cash on Delivery and Direct Bank Transfer.

Questions about this policy

Send an email to [email protected] or phone +1 (403) 243-6937 throughout Mon-Fri 09:30-18:15, Sat 10:00-15:45, break 12:15-13:15. Our team answers all inquiries within one business day.